Shipping & Returns

Shipping

We currently ship to UK addresses only.

Orders are processed within 1-2 business days. Delivery typically takes 10-15 business days, depending on customs processing. During peak season (November-January), delays of a few extra days can occur.

Shipping is free on all orders.

Once your order ships, you’ll receive a confirmation email. We provide shipment and delivery status updates, though detailed real-time tracking is not available.

If your order hasn’t arrived within 20 business days of shipping confirmation, please email info@varmo.uk with your order number and we’ll investigate.

Returns

Need help with your order?
Something wrong with your Warmo insoles, or not quite what you expected? Contact us first at info@varmo.uk — most issues (sizing, minor faults, missing parts) can be sorted quickly with a replacement part or straightforward fix, without you needing to send anything back.

Your right to cancel
You also have the legal right to cancel your order within 14 days of receiving it, for any reason, no explanation needed. To do this, simply tell us you wish to cancel — by email at [email] or using the cancellation form below — within 14 days of delivery. You then have a further 14 days to send the item back to us.

Once we receive the returned item, we will refund you within 14 days, including the original standard delivery cost. Return shipping costs are your responsibility unless the item is faulty or not as described.

Faulty or damaged items
If your item arrives faulty or damaged, contact us immediately with photos. We’ll arrange a replacement or full refund, including return shipping costs, at no cost to you.

Contact

For any questions about your order, contact info@varmo.uk.